Frequently Asked Questions
Everything you need to know about your Anna Lou of London jewelry experience.
How long does shipping take for personalized jewelry?
As each personalized piece is handcrafted to order in our London studio, please allow 7-10 working days for production before your item is dispatched.
What materials do you use for your jewelry?
We use high-quality materials including 100% recycled 925 sterling silver, 18kt gold plating, and ethical gemstones to ensure your pieces are both beautiful and sustainable.
Can I return a personalized item?
Because personalized and bespoke items are made specifically for you, they are non-refundable unless they arrive faulty or damaged.
Do you offer a warranty on your products?
Yes, all Anna Lou of London jewelry comes with a 12-month warranty that covers any manufacturing defects from the date of purchase.
How should I care for my jewelry to prevent tarnishing?
To maintain the shine, avoid contact with perfumes, lotions, and water. Store your jewelry in its original pouch and clean gently with a soft polishing cloth.
What payment methods do you accept?
We accept all major credit cards, PayPal, and offer flexible payment options through Klarna and Clearpay for our UK customers.